Restaurant Manager Job Description

restaurant manager
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Restaurant Manager Job Description

JOB OVERVIEW

Under the guidance of the Operations Manager, the Restaurant Manager will assist in all aspects of the day-to-day Restaurant operation.

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KEY RELATIONSHIPS

Internal:           Operations Manager, F&B Manager, Head Chef, Department Heads and Operations Associates.

External:          Interacts with guests as well as individuals outside hotel including suppliers, competitors, government officials

DUTIES AND RESPONSIBILITIES

  1. Communicate expectations to the Associates through:
    1. Departmental Orientation
    2. Job Description
    3. Training Programs
    4. Performance Appraisal Process
    5. Development of Associates
    6. Monthly Departmental Meetings
    7. Conflict Resolution/Progressive Discipline
  2. Assists in the management of the day to day operation of the Restaurant staff, leading by example, to achieve the highest level of Guest satisfaction
  3. Run restaurant recruitment along with preferred restaurant recruitment agencies
  4. Assists the Operations Manager in special projects and assignments
  5. Makes recommendations with respect to Operations promotions in order to achieve service delivery objectives
  6. Implements and delivers pre-established Operations promotions in order to achieve service delivery objectives
  7. Researches, recommends, and introduces methods, products and services to improve the service delivery system as it relates to the the Restaurant.
  8. Uses Point of Sale (POS) equipment to it’s maximum effectiveness enhancing the guest’s experience and enforcing all operations policies and procedures
  9. Participates in pricing strategies when menus are reviewed to maintain departmental food costs
  10. Assists in planning budgeted operational expenditures to provide operating supplies, services and requirements necessary to meet established standards
  11. Provides required tools, equipment and support to all Associates for the smooth execution of service delivery
  12. Monitors and maintains service delivered according to the Policies and Procedures Manual
  13. Assists the Operations Manger in administrative duties including but limited to reports and check lists
  14. Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction
  15. Performs tasks and projects assigned by management

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests

 QUALIFICATIONS

Essential

  1. Two (2) years experience in Operations management or supervisory role in a 4 or 5 star hotel
  2. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
  3. Ability to provide legible written communication to a high standard
  4. Familiarity with yield management and cost controls

Desirable

  1. College degree or equivalent years of experience
  2. Certification in C.P.R
  3. Computer training

 SKILLS

Essential

  1. Ability to enforce Hotel’s standards, policies and procedures with all Food and Beverage associates.
  2. Ability to forecast accurately
  3. Ability to prioritise and organize work assignments; delegate work
  4. Ability to direct performance of staff and follow up with corrections where needed
  5. Ability to lead and motivate staff and maintain a cohesive team
  6. Ability to identify departmental training needs and arrange for such training to be provided
  7. Ability to be a clear thinker, analyse and resolve problems exercising good judgment
  8. Ability to focus attention of details
  9. Ability to input and access information into on site computer and POS systems
  10. Ability to remain calm and courteous with demanding/difficult guests and/or situations
  11. Ability to perform job functions to standards under pressure
  12. Ability to ensure security and confidentiality of guest and hotel information

NOTE

  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions
  • This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their manager
  • This Job Description may be subject to change

I have read and understand my duties and responsibilities as described in the following job description.

                                                                                                                                           

NAME (Please Print)                                                                         DATE

                                            

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