RESTAURANT MANAGER JOB DESCRIPTION
JOB OVERVIEW
Under the guidance of the Operations Manager, the Restaurant Manager will assist in all aspects of the day-to-day Restaurant operation.
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KEY RELATIONSHIPS
Internal: Operations Manager,F&B Manager, Head Chef, Department Heads and Operations Associates.
External: Interacts with guests as well as individuals outside hotel including suppliers, competitors, government officials
DUTIES AND RESPONSIBILITIES
Communicate expectations to the Associates through:
- Departmental Orientation
- Job Description
- Training Programs
- Performance Appraisal Process
- Development of Associates
- Monthly Departmental Meetings
- Conflict Resolution/Progressive Discipline
Assists in the management of the day to day operation of the Restaurant staff, leading by example, to achieve the highest level of Guest satisfaction
Run restaurant recruitment along with preferred restaurant recruitment agencies
Assists the Operations Manager in special projects and assignments
Makes recommendations with respect to Operations promotions in order to achieve service delivery objectives
Implements and delivers pre-established Operations promotions in order to achieve service delivery objectives
Researches, recommends, and introduces methods, products and services to improve the service delivery system as it relates to the the Restaurant.
Uses Point of Sale (POS) equipment to it’s maximum effectiveness enhancing the guest’s experience and enforcing all operations policies and procedures
Participates in pricing strategies when menus are reviewed to maintain departmental food costs
Assists in planning budgeted operational expenditures to provide operating supplies, services and requirements necessary to meet established standards
Provides required tools, equipment and support to all Associates for the smooth execution of service delivery
Monitors and maintains service delivered according to the Policies and Procedures Manual
Assists the Operations Manger in administrative duties including but limited to reports and check lists
Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction
Performs tasks and projects assigned by management
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests
QUALIFICATIONS
Essential
Two (2) years experience in Operations management or supervisory role in a 4 or 5 star hotel
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
Ability to provide legible written communication to a high standard
Familiarity with yield management and cost controls
Desirable
College degree or equivalent years of experience
Certification in C.P.R
Computer training
SKILLS
Essential
Ability to enforce Hotel’s standards, policies and procedures with all Food and Beverage associates.
Ability to forecast accurately
Ability to prioritise and organize work assignments; delegate work
Ability to direct performance of staff and follow up with corrections where needed
Ability to lead and motivate staff and maintain a cohesive team
Ability to identify departmental training needs and arrange for such training to be provided
Ability to be a clear thinker, analyse and resolve problems exercising good judgment
Ability to focus attention of details
Ability to input and access information into on site computer and POS systems
Ability to remain calm and courteous with demanding/difficult guests and/or situations
Ability to perform job functions to standards under pressure
Ability to ensure security and confidentiality of guest and hotel information
NOTE
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their manager
This Job Description may be subject to change
I have read and understand my duties and responsibilities as described in the following job description.
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