RESTAURANT MANAGER JOB DESCRIPTION

JOB OVERVIEW

Under the guidance of the Operations Manager, the Restaurant Manager will assist in all aspects of the day-to-day Restaurant operation.

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KEY RELATIONSHIPS

Internal:           Operations Manager,F&B Manager, Head Chef, Department Heads and Operations Associates.

External:          Interacts with guests as well as individuals outside hotel including suppliers, competitors, government officials

DUTIES AND RESPONSIBILITIES

Communicate expectations to the Associates through:

  • Departmental Orientation
  • Job Description
  • Training Programs
  • Performance Appraisal Process
  • Development of Associates
  • Monthly Departmental Meetings
  • Conflict Resolution/Progressive Discipline

 

Assists in the management of the day to day operation of the Restaurant staff, leading by example, to achieve the highest level of Guest satisfaction

Run restaurant recruitment along with preferred restaurant recruitment agencies 

Assists the Operations Manager in special projects and assignments

Makes recommendations with respect to Operations promotions in order to achieve service delivery objectives

Implements and delivers pre-established Operations promotions in order to achieve service delivery objectives

Researches, recommends, and introduces methods, products and services to improve the service delivery system as it relates to the the Restaurant.

Uses Point of Sale (POS) equipment to it’s maximum effectiveness enhancing the guest’s experience and enforcing all operations policies and procedures

Participates in pricing strategies when menus are reviewed to maintain departmental food costs

Assists in planning budgeted operational expenditures to provide operating supplies, services and requirements necessary to meet established standards

Provides required tools, equipment and support to all Associates for the smooth execution of service delivery

Monitors and maintains service delivered according to the Policies and Procedures Manual

Assists the Operations Manger in administrative duties including but limited to reports and check lists

Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction

Performs tasks and projects assigned by management

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests

 QUALIFICATIONS

Essential

Two (2) years experience in Operations management or supervisory role in a 4 or 5 star hotel

Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding

Ability to provide legible written communication to a high standard

Familiarity with yield management and cost controls

Desirable

College degree or equivalent years of experience

Certification in C.P.R

Computer training

 SKILLS

Essential

Ability to enforce Hotel’s standards, policies and procedures with all Food and Beverage associates.

Ability to forecast accurately

Ability to prioritise and organize work assignments; delegate work

Ability to direct performance of staff and follow up with corrections where needed

Ability to lead and motivate staff and maintain a cohesive team

Ability to identify departmental training needs and arrange for such training to be provided

Ability to be a clear thinker, analyse and resolve problems exercising good judgment

Ability to focus attention of details

Ability to input and access information into on site computer and POS systems

Ability to remain calm and courteous with demanding/difficult guests and/or situations

Ability to perform job functions to standards under pressure

Ability to ensure security and confidentiality of guest and hotel information

NOTE

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their manager

This Job Description may be subject to change

I have read and understand my duties and responsibilities as described in the following job description.

                                                                                                                                           

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