Hospitality Jobs Africa are looking for an experienced Guest Relations Officer for a luxury wine estate in Stellenbosch.
Will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different departments if need be.
Salary: Salary: R13 000 – 10% towards benefits.
Candidates must have 5* experience, own transport with valid driver’s license or reliable transport.
• Grade 12
• Preferably 2 years previous experience
• Passionate about the hospitality industry
• Excellent interpersonal- & communication skills, written and verbal (in person and telephonic)
• Strong customer service orientation with excellent people skills
• Ability to maintain a professional working relationship with all departments and across cultures and religions
• Comfortable in dealing with very distinguished clientele
• Must be well-presented
• Honesty, Flexibility and Accountability
• Friendly, helpful and outgoing
• Professional manner and attitude
• Natural warmth and friendliness
• Punctual & self-disciplined
• Extreme attention to detail
• Pro-Active and a team player
• Be alert and innovative
• Good basic computer and administration skills