Website Hospitality Jobs Africa
Hospitality recruitment agency
Travel Specialist – Direct Reservations – Johannesburg>
Our client is looking for an experienced Travel Specialist in Direct Reservations based in Johannesburg,Must have at least 5 years reservations experience preferably in a tour operating environment
KEY OUTPUTS:
– Calm and professional interaction with both suppliers and travel planners, telephonically & via email
– Creative and out of the box planning and designing of itineraries
– Handling reservation requests either email or telephonic
– Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
– Professional servicing of our dynamic direct guests
– Proactive selling of our products and services ensuring the best possible safari for the guest
– Saturday duty and cell phone duty on a rotation basis
– Public holiday duty and cell phone duty on a rotation basis
– Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis
– Backup for colleagues when they are away from the office
– Expanding product knowledge through attending training sessions
– An independent, curious and “can do it” nature
– Upholding the cornerstones of the company values
KNOWLEDGE REQUIRED:
– A good knowledge on any of the destinations – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
– A good knowledge on FIT and Groups policies and procedures
– Communication skills and a good command of the English language
– Tourplan reservations system, added advantage
SKILLS REQUIRED:
– Time & desk management
– Computer aptitude
– Understanding of travel industry
– Attention to detail
– Elaborating in writing explanations or descriptions
– Exceptionally customer focused
– Creativeness, flexibility, high energy and patience
– An independent, curious and “can do it” nature
– Creativeness, flexibility, high energy and patience
EXPERIENCE REQUIRED:
– Must have at least 5 years reservations experience preferably in a tour operating environment
To apply please email [email protected] or click on the apply for job button below.
If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry
