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Hospitality Recruitment Agency South Africa
A luxury tour operator group are looking for an experienced Wholesale Travel Consultant
EXPERIENCE REQUIRED:
Must have at least 3 – 5 or more years inbound tour operating experience
Tourplan experience is an advantage
Must have experience planning and designing of FIT tailor made itineraries
KEY OUTPUTS:
Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
Ensuring turn around times are strictly adhered to according to standard operating practices
Proactive selling of products and services ensuring the best possible itinerary for the guests
Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers
Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
Good understanding of delivering excellent service to agents/guests
An in-depth knowledge of Tourplan or a similar booking system
An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
A willingness and aptitude to learn
SKILLS REQUIRED:
Communication skills and an excellent command of the English language (spoken and written)
Time & desk management including working in an orderly focused manner
The ability to work under pressure and show initiative
Understanding of the travel industry – inbound Tour Operating specifically would be preferable
Attention to detail
Elaborating in writing explanations or descriptions
Exceptionally client/guest focused
Must be computer literate and have an in-depth knowledge of Word and Excel
Calm and professional manner of servicing agents/guests
An independent, curious and “can do it” nature
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
To apply please email [email protected] or click on the apply for job button below.
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