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Tasting Room Manager – Luxury Wine Estate – Stellenbosch
The Manager overseeing the Deli and Tasting Room is tasked with supervising day-to-day operations, with a specific focus on financial objectives and promotional goals. Leading the team to consistently deliver excellent service to guests and achieving optimal performance across all aspects of the Deli/Tasting Room is the primary responsibility.
Description:
- Ensure the provision of high-quality service for 5-star guest experiences
- Take charge of overall operations and efficiency of the Tasting Room & Deli
- Meet sales targets set by management for the Tasting Room & Deli
- Generate innovative ideas to foster the continued growth of the Tasting Room & Deli
- Manage daily sales, including commissions and shipping orders
- Conduct routine purchasing transactions, handle cash registers, and ensure accurate cash accounting at the end of each business day
- Schedule and oversee all wine tastings and private bookings for the Tasting Room & Deli
- Manage staff schedules and provide training for wine events and functions
- Organise and execute wine events and special promotions as needed
- Address guest experience issues courteously and respectfully
- Adhere to operational principles and goals
- Uphold high standards to maintain the image of the establishment
- Be available to work weekends and some holidays
- Complete bi-weekly stocktakes and commission documentation in a timely manner
- Perform other duties as required and assigned.
Requirements:
- Neat and articulate appearance
- Strong managerial capabilities
- Excellent communication skills
- Flexible to work shifts
- Extensive knowledge of wines and trends in the industry
- Own transport is a plus
- Knowledge of food and wine pairing is advantageous
- Approximately 2 years of experience in a comparable position
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