Website Hospitality Jobs Africa

Hospitality recruitment agency

Support Service Manager / Assistant BOH Manager – 5* Luxury Eco Lodge – Limpopo

Join our client’s team and play a crucial role in ensuring the seamless operation of a unique and environmentally sustainable 5* eco lodge in the Soutpansberg, Limpopo, South Africa. They are seeking a highly organised and detail-oriented BOH Operations Manager / Support Service Manager to oversee day-to-day operations and support various departments.


Are you someone who thrives in a fast-paced, multifaceted environment and enjoys ensuring smooth operations behind the scenes? Our client is looking for a dedicated Back-of-House Operations Manager to join their team. In this role, you will be the go-to person for coordinating essential back-of-house functions, directly contributing to their mission of creating magical experiences and preserving wild spaces.

Key Responsibilities:

  • Coordination: Lead the coordination of operations, ensuring all departments function cohesively.
  • Team Management: Oversee daily activities, providing leadership and direction to a small team responsible for various back-of-house tasks.
  • Cleanliness & Laundry: Manage the cleaning team rota and ensure efficient operation of laundry and linen services.
  • Sustainability: Implement and maintain sustainable waste and recycling management practices.
  • Canteen Management: Coordinate the canteen system and collaborate with the Head Chef on weekly food shopping needs.
  • HR Support: Assist department heads with HR matters, including contract administration, employee onboarding and offboarding, and disciplinary processes.
  • Visitor Management: Manage and coordinate incoming visitors such as external consultants and contractors.
  • Accommodation Oversight: Oversee worker accommodation usage.
  • Maintenance Liaison: Liaise with local service providers to address maintenance issues efficiently.
  • Delivery Management: Oversee deliveries across all business areas, ensuring proper recording and communication with department heads.


  • Matric with Maths Literacy.
  • A relevant diploma or degree in Hospitality Management, Business Administration, or a related field is advantageous but not mandatory.
  • Proficiency in English; Afrikaans and an African language are beneficial.
  • Strong collaboration and teamwork skills.
  • Excellent written and verbal communication skills.
  • Strong administrative skills with basic computer proficiency, particularly in Google Documents and Excel.
  • Ability to multitask and prioritize effectively.
  • Diplomatic and professional approach to problem-solving and conflict resolution.

Who You Are: Signs You’d Be a Good Fit:

  • You enjoy a challenge and take pride in finding solutions to keep things running smoothly.
  • You have a keen eye for detail and a commitment to high standards across all areas.
  • You thrive in a collaborative environment and are a natural team player.
  • You possess excellent communication skills and can interact effectively with staff and external contacts.
  • You are resourceful, able to manage multiple tasks simultaneously, and prioritize effectively.
  • You are passionate about sustainability and implementing environmentally friendly practices.

Signs You Will Not Be a Good Fit:

  • You prefer a predictable and routine work environment.
  • You struggle to manage stress or prioritize effectively under pressure.
  • You have difficulty delegating tasks and prefer to handle everything yourself.
  • You dislike working collaboratively and prefer to operate independently.
  • You lack strong communication skills or struggle to resolve conflict diplomatically.
  • You are not detail-oriented and find it challenging to maintain consistently high standards.

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