• Full Time
  • Sandton, Gauteng
  • Salary: R16 000 -R22 000 gross


  • Town/City: Sandton
  • State/Province: Gauteng
  • Postal Code: 2014

Website hoteltraveljobs Hospitality Jobs Africa

Hospitality Recruitment Agency South Africa

A luxury 5* Lodge Group in Sandton are looking for a great IT Support Engineer.

Requirements for the Role:

  • Experience on desktops, laptops, terminals and printers. 5 years – Essential
  • Supporting MS Office Applications. 5 years – Essential
  • Supporting Windows operating systems. 5 years – Essential
  • Supporting users working from Terminal servers. 3 Year – Essential
  • Experience on servers – Desirable
  • A+/N+
  • MCP / MCSA / MDAA or similar
  • ITIL Foundation – Desirable
  • Additional technology related certification is an advantage

Duties:

  • Log all calls via the call management system.
  • Assist with IMAC (Install, Move, Add and Change) relating to hardware and software
  • To provide technical support for onsite and remote persons via telephone, email and ‘face to face and keep them updated with their logged requests.
  • To maintain exceptional service for all support queries.
  • Ability to identify a business requirement and provide appropriate technical solutions
  • To take ownership of technical problems.
  • To be pro-active when dealing with requests and to escalate Back Office problems to the Infrastructure Team
  • To escalate Back Office problems to the Infrastructure Team
  • To liaise with relevant third parties to resolve technical issues.
  • Assist with the purchasing of IT related equipment.
  • Deliver on tasks contributing towards project delivery.
  • Contribute to delivering an after-hours rotation based standby service.
  • Be prepared to travel to remote customer sites (local and abroad) on occasion.
  • Management of User Accounts, Mail accounts & Storage recourses
  • Deliver support on the wide area network across Africa
  • Administer network shares and printers
  • Administer network security & permissions
  • Ensure effective on-going support for all systems in use. These systems will include, but not be limited to; Operating Systems, Microsoft Office products, security products, business systems like Tourplan and Maximizer.
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