5 Star Boutique Hotel and Spa in Cape Town is urgently looking for a Spa Manager who will be responsible for the effective and efficient running of the spa.
Managing and leading team members reporting to you to provide the best service and treatments possible for all clients. Treat all clients and staff with the utmost care and professionalism to create an inviting and calm atmosphere. Ensuring that the hygiene and health standards are always maintained. Continuously upskill yourself through practice and study. Upskills staff through continuous on-the-job training and demo sessions. Develop and design spa packages and/or promotions in collaboration with the companies Marketing & Sales team. Keep updating and revising costs, treatments and business documents incl. SOP’s, on a regular basis. Focused on elevating retail & treatment sales and achieving targets. Ensure a healthy business model and that all properties allocated to the Spa Wellness Manager adhere to the high company standards.
Qualification: Grade 12 or Equivalent. Beauty Therapy Diploma preferably CIDESCO, SAAHSP, and/or ITEC. Minimum 8 years’ in the Spa/Beauty Industry. Minimum 2 years’ experience in a management role.
Experience: Qualified in the Spa/Beauty industry. Familiar with the duties and procedures within a Spa/Wellness Centre. Computer Literate / Microsoft Proficiency especially Excel. Basic knowledge regarding Opera and ESP systems is advantageous.
Generic Competencies: Interaction with others, Communication, Personal Effectiveness, Pro Active Thinking, Team player, Responsible, Strong management skills
Unique Competencies: Attention to Detail, Building Customer Loyalty, Energy, People Management, Project Management, Time Management and strong gravitation towards a business mindset.
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