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Hospitality Recruitment Agency South Africa
We are looking for Sommelier / Wine Waiters for an international cruise ship brand!!!
Standard Role Summary:
Provide a courteous and professional wine and beverage service within an allocated area. Serve passengers and / or crew members and provide a smooth and efficient service, enhancing the passenger / crew experience, fully adhering to company service standards.
Primary Responsibility of the Role:
Serve wine and beverages to passengers, officers and crew complying fully with the Responsible Service of Alcohol policies and procedures, informing the Chief Sommelier when a passenger has consumed excessive alcohol. Confidently and professionally engage with passengers providing information and answering wine questions. Actively generate wine sales and cash profit by promoting set promotions and consulting on fine wine selection including how to pair wine with food. Increase cash profit generating opportunities and work to exceed targets. Correctly enter passenger billing into the relevant system in a timely manner. Follow all working and cleaning routines and rotas and ensure the appearance and condition of all items including glasses, equipment and bottles meet the required standards.
Assist with controlling budget costs by ensuring that all products, equipment and cleaning materials are used in a cost effective and efficient manner. Assist the Chief Sommelier with wine talks, tasting sessions and presentations for passengers. Prepare pre-orders of wine and ensure they are on the tables in preparation for the service period.
Keep the work stations neat and tidy at all times. Set up and clear down the area prior to and after service periods. Use and maintain all equipment correctly, reporting any repairs required promptly.
Carry out duties at outside catering events as and when required. Meet and greet the passengers and assist with baggage services on embarkation / disembarkation days, safely moving passenger luggage.
Summary of Requirements
WSET Level 2 in Wines and Spirits / recognised Wine qualification or equivalent preferred or relevant industry experience
Level 2 Award in Food Safety or equivalent
Previous sommelier experience desirable
Good command of written and spoken English
Certificates
Valid ENG1 medical certificate or equivalent for the duration of each voyage
Person Specification
Passionate and knowledgeable about wines and spirits, understands the difference between the main grapes and able to describe different wines
Passionate about delivering a great service to customers and continually looks to improve
Demonstrates drive and enthusiasm to improve knowledge and progress
Attentive to the passengers needs, works to provide an anticipative service
Works well as part of a team building a positive working environment
Learns quickly from experience and shares experience with others
Works well with a wide variety of people, regardless of status, background or gender
Organised, structured and focused on the detail in their approach to work
High attention to detail, ensures the passengers are served correctly enhancing the passenger experience
Calm under pressure, taking a logical approach to problem solving and involving and communicating to relevant stakeholders throughout
Communicates effectively, keeping others informed of progress and highlighting any issues
Socially confident and adopts a professional manner, comfortable making conversation with passengers
Takes responsibility for own learning and is proactive in increasing own knowledge and skills
To apply please email [email protected] or click on the apply for job button below.
If you have not received feedback within 7 working days please consider your application for this position unsuccessful, Have a look at more of our available jobs in the Hospitality and Catering industry