Website Hospitality Jobs Africa
Hospitality recruitment agency
Summary:
Senior Reservationist – Prestigious 4* Luxury Hotel – Umhlanga
Are you passionate about providing exceptional customer service in the hospitality industry? Do you have a keen eye for detail and excellent communication skills? If so, we invite you to join our clients team as a Senior Reservationist at their 4* Luxury Hotel in Umhlanga.
Description:
- Managing and overseeing the reservation process to maximize room occupancy and revenue.
- Responding promptly and professionally to guest inquiries, providing accurate information about room availability, rates, and hotel services.
- Collaborating with other departments to ensure accurate guest information and preferences are communicated and met.
- Handling group reservations and coordinating with event planners for special occasions.
- Utilizing the hotel’s reservation system, including Opera Cloud, to make, modify, or cancel reservations as needed.
- Keeping abreast of hotel policies, promotions, and local events to provide informed recommendations to guests.
Requirements:
- Previous experience as a Reservationist in a luxury hotel setting.
- Exceptional communication and interpersonal skills.
- Proficiency in reservation software, specifically Opera Cloud, and Microsoft Office Suite.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of local attractions and services to assist guests with recommendations.
- Minimum of 2 years of experience in hotel reservations.
- Diploma or degree in Hospitality Management or related field is a plus.
- Fluent in English (additional languages are advantageous).
- Ability to work flexible hours, including weekends and holidays.
- Customer-focused with a commitment to providing outstanding service.
Benefits:
- Competitive salary range: R 15,000 – R 17,000 per month.
- Opportunities for career growth within a prestigious hotel group.
- Training and development programs to enhance your skills.
- A positive and dynamic work environment.
To apply for this job, click here.
If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.