Website Hospitality Jobs Africa
Hospitality recruitment agency
Rooms Division Manager – 5 Star Hotel & Spa – Knysna, Western Cape
Our client, a luxury golf estate, is looking for a Rooms Division Manager to deliver excellent guest services through the management of guest satisfaction and setting department targets and objectives.
Diploma in Hospitality Management
Minimum of 5 years’ experience in a similar role
Driver’s license with own reliable transport
Strong Opera experience
Familiar with all duties and procedures in the Rooms Division of a Hotel
DUTIES AND RESPONSIBILITIES:
Ensure the efficient and productive running of the Guest Relations, Concierge, Reservations, Front Office and Housekeeping Departments
Maintain the Management of the Heads of Departments in your Division with regards to Performance Management, Discipline, Coaching and Development.
Ensure effective communication amongst the departments in the Rooms Division as well as between other Departments in the Property.
Ensure that all information cascaded down from Groups Support Services is cascaded down to all the employees reporting to you.
Ensure that Groups Support Services is aware of incidents or changes on the property that might affect other parts of the Company or other Properties.
Ensure that all stores are managed, classified, labelled, secured and packed as per the set standards.
Perform regular walkabouts of the property to ensure that all areas are up to set standards.
Deal with escalated guest complaints from the Rooms Division that the Heads of Departments were unable to settle fully.
Ensure that back-of-house and front-of-house areas are of the same standard.
Evaluate public guest opinions through online portals such as Trip Advisor
Investigate all guest complaints for the property
Initiate programs, policies and procedure to mitigate the possibility of further complaints and with the focus on continuous improvement.
Spot-check the stock takes of all departments in the Rooms Division to ensure that proper procedure are being followed
Ensure that Purchase Order procedures are followed – quote, authorisation, delivery, and payment.
Ensure that the Package Potentials and Headcounts within your Division are always within optimal levels to ensure maximum productivity within the budget.
Ensure that the correct Recruitment Process is followed for all new recruits within the Rooms Division.
To hold regular on-the-job training and coaching sessions to ensure that staff perform their duties effectively and efficiently.
Conduct probationary and performance reviews timeously.
Accurately complete HR Status forms and submit them before the deadline.
Ensure that the dress code procedures for the Rooms Division is in place and that the Heads of Department are keeping their employees neat and tidy.
To ensure that fair and equitable discipline is applied.
Manage your staff files.
As a Senior Manager of the Company, you will be expected to perform Duty Management Shifts, Night Shifts and stand in for other managers as and when required. You will be expected to be available telephonically at all times and always have access to read and respond to your emails.
To apply please email [email protected] or click on the apply for job button below.
If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry