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Successful restaurant group is seeking an operator for their busy restaurant in East London.
• Matric or equivalent • Fluency in English • Computer knowledge • Relevant Franchisee qualification
Minimum of 8 years’ experience in a restaurant environment • Minimum of 3 years’ experience in the role of Operator • Minimum of 3 years’ experience in the role of a restaurant Manager • Extensive computer experience and proficient with MS Office, Excel, Word, Outlook • Pilot – proficient in all aspect of the system • Experience with hospitality related computer software systems • Experience in hospitality industry standards and procedures • Experience with financial reporting, and monitoring performance against budgets
FINANCIAL MANAGEMENT & ADMINISTRATION
•Comply with all relevant management reporting processes •Manage all the financial procedures of the restaurant •Manage the restaurants stock levels to required standards •Control and manage food costs and ensure that stipulated cost of sales are achieved •Ensure agreed upon budgets are achieved
OPERATIONS & CUSTOMER CARE
•Ensure all operational standards are implemented in the restaurant as required by Franchisor •Comply with all relevant checklists and evaluations as set out by Franchisor & Owner •Ensure excellent customer service •Manage and ensure proper maintenance and cleanliness of all restaurant facilities •Ensure knowledge of restaurant policies and services. All front office activities are effectively coordinated and resolve customer complaints and problems
STAFF MANAGEMENT
•Manage staff’s time and attendance •Manage staff’s performance standards & adhere to company timeframes for performance management •Achieve required training standards and targets •Manage the recruitment process for all vacancies that arise •Ensure adherence to company’s disciplinary code and procedures •Submit all related salary information to Payroll Administrator on or before deadline dates
HEALTH & SAFETY
•Comply with Franchisor’s & Government health & safety requirements •Ensure appointed Health & Safety Officer complies with all safety standards and regulations GENERAL •Perform all duties, within your vocational abilities, as requested •Carry out any other ad hoc duties as and when required by management •Ensure high quality standards of work are adhered to at all times •All the above responsibilities are performed according to the Brand’s Operational Standards
