Residential Manager – Self catering Retreat – Atlantic Seaboard, Cape Town

Residential Manager – Self catering Retreat – Atlantic Seaboard, Cape Town

The jewel of our clients’ portfolio of Serviced Apartments, seeks a Residential Manager to manage our self-catering apartments and maximise revenues and profits as set down in the company portfolio.

Minimum Requirements:

Matric
Hospitality qualification (advantageous)
OPERA (advantageous)
Previous experience in the same / similar position
Familiar with the duties and procedures in self-catering operations or Airbnb

Duties and responsibilities

Housekeeping:
Ensure all apartments are prepared according to OPERA requests
Manage arrival and departures
Ensure daily allocations are completed
Ensure exit inspections are done when guests have departed, and any breakages and missing items are charged for accordingly
Manage apartment inventories
Residential standards maintained
Lost and found

Facilities:
Property inspections – all areas tidy (back and front of house)
Storekeeping
Identify, communicate and action any maintenance / facilities matters by observation and guest reviews
All matters arising that cannot be actioned, communicated to management

Communication:
Ensure effective communication between operations and other departments
Ensure accurate and timeous submission of all reports and administrative work
Attend management meetings as required

Guest Relations:
Be readily available to deal with customer queries and complaints on WhatsApp and in person
Tend to and arrange for all guest needs
To monitor trends in the industry and make suggestions on how these could be implemented

Human Resources:
Participate in progressive discipline
Roster policy adhered to
Familiar with local OHASA measures
Manage on-site IOD’s
Carry out and manage regular on-the-job training

Security:
Conduct security walk around of entire property
Ensure lockdown is actioned accordingly
Complete incident reports for all guests and staff

To apply please email [email protected] or click on the apply for job button below.

If you have not heard back from us within 4 days, please accept that your application was not successful on this occasion. Have a look at more of our available jobs in the Hospitality and Catering industry