Reservations Coordinator – Luxury Hotel Group – Cape Town

Reservations Coordinator – Luxury Hotel Group – Cape Town

Are you an experienced professional with a keen eye for detail and a dedication to excellence in hospitality? A Luxury Hotel Group, situated in Cape Town, is actively seeking a meticulous and organised Reservations Coordinator to join their esteemed team.

Description:

• Provide efficient and responsive support to our operations teams, addressing reservations-related queries.
• Respond to internal and external inquiries about company policies, procedures, and services with professionalism and clarity.
• Meticulously maintain and update reservations data on the Property Management System (PMS).
• Oversee and update databases and spreadsheets, ensuring accuracy in guest checkouts and billing charges.
• Handle special guest requests promptly and efficiently.
• Generate reports regularly, meeting daily, weekly, and monthly requirements.
• Cross-train across various departmental areas to ensure seamless coverage during peak periods.
• Assist with general reservations and booking inquiries.
• Post payments and update invoices accurately, ensuring timely communication with agents.
• Manage visa letters and consistently update the revenue board.
• Execute end-of-day procedures for specific properties, releasing allocations and ensuring operational efficiency.
• Conduct daily quality checks for arrivals, including profile merging and accuracy validation.
• Share weekly programs with arrivals as necessary.
• Assist with follow-ups on Online Travel Agency (OTA) payments.
• Reconfirm transfers with external suppliers, obtaining necessary details for a smooth guest experience.
• Process and submit refunds meticulously, from paperwork completion to proof of payment sharing with guests.
• Cross-reference daily checks against various platforms to ensure booking accuracy.
• Undertake general administrative duties to support the reservations team.
• Assist with reservations-related Property Management (PM) accounts.

Requirements:

• Maintain a quality-focused mindset with a professional and positive demeanour.
• Previous experience in the hospitality industry is essential.
• Exhibit exceptional time management, communication skills, and a commitment to customer service.
• Proficiency in the Opera system is a prerequisite.
• Possess meticulous attention to detail and proven administrative skills.
• Strong organisational skills with adaptability and flexibility.
• Ability to thrive in a fast-paced environment, managing multitasking and complex problem-solving.

Please send your resume, a smiling profile photo and a cover letter outlining your relevant experience.

Please note only shortlisted candidates will be contacted for an interview. We thank everybody for their interest in this position.

Good luck!!

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.