Reservationist – Luxury Game Lodge, Head Office – Springs, Johannesburg

Reservationist – Luxury Game Lodge, Head Office – Springs, Johannesburg

Are you a dynamic, skilled, and experienced Reservationist seeking a thrilling new challenge? Your quest for an exciting opportunity concludes here! Our esteemed client extends a warm invitation to join their exceptional team for their luxurious 5-star safari camp head office, located in Springs, Johannesburg.

If you possess a passion for delivering exceptional customer service, a flair for organisation, and a dedication to creating unforgettable guest experiences, we encourage you to apply for this extraordinary position.

Description:

Responsibilities include but not limited to:

• To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s
• etc. procedure
• To deal with the wait-lists and complimentary reservations as per procedure
• To ensure that provisional bookings are followed up
• Check for double bookings
• Maximise occupancy with liaison of the reservationists, Reservations Manager and the General
• Manager
• Maintain good relations with all other departments
• Balance occupancies daily
• Ensure that all filing is up to date
• Maintain guest history as per procedure
• Ensure credit policy is adhered to
• Follow up on travel agent voucher correspondence and other documentation that might be
• outstanding
• Ensure the smooth running of the reservations department
• Check arrivals
• Check groups – check payment received
• Daily reports to be completed and sent to accordingly
• Check up on no shows and cancellations
• Reporting to directors
• Sober Habits, NO DRUGS
• Impressive time management and organisational skills
• Dazzling telephone and communication skills
• Friendly but professional work ethic.

Attributes

• Mature and responsible
• Well-spoken, well-groomed and presentable
• Strong leadership capabilities
• Positive attitude and approach toward teamwork
• Hands-on approach to the guest experience
• Ability to take initiative and problem solve
• Excellent guest interaction skills
• Passionate and pro-active towards personal growth and training
• Sober Habits, NO DRUGS

Requirements:

Qualifications & Requirements:

• Proficient in Office and Email
• ResRequest or similar reservations system essential
• Matric (must have passed grade 12)
• South African Citizenship

Experience:

• 4 years’ proven experience as a Reservationist or in a similar guest-facing role within the hospitality industry.
• ResRequest (or similar reservations system) experience essential
• Excellent verbal and written communication skills with a professional and courteous demeanour.
• Strong organisational abilities, with keen attention to detail and accuracy.
• Proficiency in reservation software and computer systems.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• A passion for providing outstanding customer service and ensuring guest satisfaction.
• Ability to work collaboratively with a diverse team of professionals.
• Familiarity with sustainable tourism practices is a plus.
• Multilingual capabilities, particularly in English, are preferred.

Package:

• R12,000 – R18,000 – Salary is negotiable depending on experience and references
• 15 days annual leave
• Provident Fund
• Working alternating weekends
• Working Monday to Friday and alternating weekends between 5 reservationists.

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.