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Reservationist – Luxury Game Lodge, Head Office – Springs, Johannesburg
Are you a dynamic, skilled, and experienced Reservationist seeking a thrilling new challenge? Your quest for an exciting opportunity concludes here! Our esteemed client extends a warm invitation to join their exceptional team for their luxurious 5-star safari camp head office, located in Springs, Johannesburg.
If you possess a passion for delivering exceptional customer service, a flair for organisation, and a dedication to creating unforgettable guest experiences, we encourage you to apply for this extraordinary position.
Responsibilities include but not limited to:
- To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s
- etc. procedure
- To deal with the wait-lists and complimentary reservations as per procedure
- To ensure that provisional bookings are followed up
- Check for double bookings
- Maximise occupancy with liaison of the reservationists, Reservations Manager and the General
- Maintain good relations with all other departments
- Balance occupancies daily
- Ensure that all filing is up to date
- Maintain guest history as per procedure
- Ensure credit policy is adhered to
- Follow up on travel agent voucher correspondence and other documentation that might be
- Ensure the smooth running of the reservations department
- Check arrivals
- Check groups – check payment received
- Daily reports to be completed and sent to accordingly
- Check up on no shows and cancellations
- Reporting to directors
- Sober Habits, NO DRUGS
- Impressive time management and organisational skills
- Dazzling telephone and communication skills
- Friendly but professional work ethic.
- Mature and responsible
- Well-spoken, well-groomed and presentable
- Strong leadership capabilities
- Positive attitude and approach toward teamwork
- Hands-on approach to the guest experience
- Ability to take initiative and problem solve
- Excellent guest interaction skills
- Passionate and pro-active towards personal growth and training
- Sober Habits, NO DRUGS
Qualifications & Requirements:
- Proficient in Office and Email
- ResRequest or similar reservations system essential
- Matric (must have passed grade 12)
- South African Citizenship
- 4 years’ proven experience as a Reservationist or in a similar guest-facing role within the hospitality industry.
- ResRequest (or similar reservations system) experience essential
- Excellent verbal and written communication skills with a professional and courteous demeanour.
- Strong organisational abilities, with keen attention to detail and accuracy.
- Proficiency in reservation software and computer systems.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
- A passion for providing outstanding customer service and ensuring guest satisfaction.
- Ability to work collaboratively with a diverse team of professionals.
- Familiarity with sustainable tourism practices is a plus.
- Multilingual capabilities, particularly in English, are preferred.
- R12,000 – R18,000 – Salary is negotiable depending on experience and references
- 15 days annual leave
- Provident Fund
- Working alternating weekends
- Working Monday to Friday and alternating weekends between 5 reservationists.
To apply for this job, click here.
If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.
To apply for this job please visit jobs.recruit360.co.za.