• Full Time
  • Johannesburg, Springs
  • 12000 - R18000 (Monthly) USD / Year
  • Salary: R12000 - R18000 (Monthly)

  • Town/City: Springs
  • State/Province: Gauteng

Website Hospitality Jobs Africa

Hospitality recruitment agency

Reservationist – Luxury Game Lodge, Head Office – Springs, Johannesburg

Are you a dynamic, skilled, and experienced Reservationist seeking a thrilling new challenge? Your quest for an exciting opportunity concludes here! Our esteemed client extends a warm invitation to join their exceptional team for their luxurious 5-star safari camp head office, located in Springs, Johannesburg.

If you possess a passion for delivering exceptional customer service, a flair for organisation, and a dedication to creating unforgettable guest experiences, we encourage you to apply for this extraordinary position.


Responsibilities include but not limited to:

  • To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s
  • etc. procedure
  • To deal with the wait-lists and complimentary reservations as per procedure
  • To ensure that provisional bookings are followed up
  • Check for double bookings
  • Maximise occupancy with liaison of the reservationists, Reservations Manager and the General
  • Manager
  • Maintain good relations with all other departments
  • Balance occupancies daily
  • Ensure that all filing is up to date
  • Maintain guest history as per procedure
  • Ensure credit policy is adhered to
  • Follow up on travel agent voucher correspondence and other documentation that might be
  • outstanding
  • Ensure the smooth running of the reservations department
  • Check arrivals
  • Check groups – check payment received
  • Daily reports to be completed and sent to accordingly
  • Check up on no shows and cancellations
  • Reporting to directors
  • Sober Habits, NO DRUGS
  • Impressive time management and organisational skills
  • Dazzling telephone and communication skills
  • Friendly but professional work ethic.


  • Mature and responsible
  • Well-spoken, well-groomed and presentable
  • Strong leadership capabilities
  • Positive attitude and approach toward teamwork
  • Hands-on approach to the guest experience
  • Ability to take initiative and problem solve
  • Excellent guest interaction skills
  • Passionate and pro-active towards personal growth and training
  • Sober Habits, NO DRUGS


Qualifications & Requirements:

  • Proficient in Office and Email
  • ResRequest or similar reservations system essential
  • Matric (must have passed grade 12)
  • South African Citizenship


  • 4 years’ proven experience as a Reservationist or in a similar guest-facing role within the hospitality industry.
  • ResRequest (or similar reservations system) experience essential
  • Excellent verbal and written communication skills with a professional and courteous demeanour.
  • Strong organisational abilities, with keen attention to detail and accuracy.
  • Proficiency in reservation software and computer systems.
  • Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
  • A passion for providing outstanding customer service and ensuring guest satisfaction.
  • Ability to work collaboratively with a diverse team of professionals.
  • Familiarity with sustainable tourism practices is a plus.
  • Multilingual capabilities, particularly in English, are preferred.


  • R12,000 – R18,000 – Salary is negotiable depending on experience and references
  • 15 days annual leave
  • Provident Fund
  • Working alternating weekends
  • Working Monday to Friday and alternating weekends between 5 reservationists.

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.

To apply for this job please visit jobs.recruit360.co.za.

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Hospitality Jobs Africa