Receptionist (Fixed Term Contract) – Luxury Estate – Stellenbosch

Receptionist (Fixed Term Contract) – Luxury Estate – Stellenbosch

Our client, a luxury estate in Stellenbosch, is seeking a personable and professional Receptionist for a fixed term contract to join their team. The ideal candidate will be responsible for welcoming guests, guiding them to various outlets, providing information about the estate, and managing general inquiries. This role is essential in creating a warm and inviting atmosphere and ensuring seamless guest experiences.

Description:

As a Receptionist, you will be the first point of contact for guests, providing a welcoming and informative experience. You will assist guests with inquiries, guide them to various facilities, and conduct estate tours. This role requires excellent communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently. You will also be responsible for managing the telephone switchboard, coordinating guest bookings, and ensuring effective communication across departments.

• Greet and acknowledge guests with warmth, kindness, and sincerity upon entering and departing the reception area.
• Engage with guests, providing comprehensive information about the estate, its facilities, art collections, and various experiences.
• Conduct informative and engaging estate tours for guests.
• Operate the telephone and switchboard services for all incoming and outgoing calls as needed.
• Direct calls and provide assistance to the appropriate department or individual based on the nature of the inquiry.
• Compile, update, and maintain data related to reception activities.
• Complete and distribute any information that needs to be communicated across the estate.
• Ensure that lunch and dinner booking sheets from the restaurant are communicated to the relevant departments.
• Keep management informed of any guest concerns or feedback.

Requirements:

• Grade 12 (Matric); a hospitality certificate will be an advantage.
• Preferably 1-2 years of previous experience in a reception or front-of-house role.
• Excellent telephone etiquette and customer service skills.
• Fluency in English with strong written and oral communication abilities.
• Ability to work collaboratively within a team environment.
• Proficiency in computer applications such as Microsoft Word, Excel, and Outlook.
• Strong organizational skills with a keen attention to detail.
• Availability to work within hospitality operating hours, including evenings, public holidays, and weekends.
• Comfortable interacting with distinguished clientele and handling high-pressure situations.
• Ability to work long hours without fatigue.
• Must be well-presented and possess an enthusiastic and welcoming personality.

To apply for this job, click here.

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