Website Hospitality Jobs Africa

Hospitality recruitment agency

Operations Manager – High end salon – Sandton


We are seeking a dynamic, organized, and highly motivated Operations Manager, who has strong leadership and management skills and the ability to motivate and inspire a team.


As Operations Manager, you will be working closely with cross-functional teams. You will be responsible for ensuring the day-to-day smooth operation of stores, streamlining of processes, whilst utilizing excellent communication and interpersonal skills.
You must be open to, and not intimidated by, learning a new field. The ideal candidate should have a proven track record of overseeing and positively leading teams. You will play a crucial role in ensuring efficient operations and optimizing productivity while using strong problem-solving and organizational skills.

Responsibilities will include, but are not limited to:
• Identify guest problems and complaints and create effective resolution plans
• Evaluate employees through performance reviews
• Aid in the training of new employees
• Ensure the machinery and equipment in all stores are in perfect working order
• Maintain inventory and the cost of all supplies monthly
• Ensure thorough and stringent cleaning and immaculate organization of stores and stock
• Maintain impeccable employee and company records
• Interview prospective employees and work on hiring, dismissing, and disciplinary action policies
• Complete daily, weekly, and monthly status reports inclusive of sales, employee, stock, and guest reviews
• Support, enforce, and promote the brand’s policies as set in the employee handbook and procedures manual
• Create, update and maintain operational sheets
• Support store managers in enforcing brands’ procedures and protocols
• Keep the brand’s high quality and international standards ahead of the local industry
• Create a strong “team and family” environment amongst staff to enforce and promote a gratuitous culture
• Maintain relationships with service providers
• Work with teams to ensure service delivery by all employees
• Maintain all company standards and legal requirements
• Attend training courses/meetings as required
• Market, promote, and generate business via outreach and in-store marketing programs
• Create an environment in which people of diverse backgrounds are motivated to achieve common goals at their highest level of performance

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.

Hospitality Jobs Africa