Luxury Spa Manager – Wellness Spa – Knysna

Luxury Spa Manager – Wellness Spa – Knysna

We are seeking an experienced and dynamic Luxury Spa Manager to lead our exclusive spa in Knysna. The ideal candidate will possess exceptional guest relations skills, ensuring each client receives a personalised and unforgettable experience. As the Spa Manager, you will be responsible for overseeing all spa operations, managing a team of skilled therapists, and maintaining the highest standards of service.

This role demands a leader who is passionate about wellness and luxury, with a commitment to delivering exceptional service in a prestigious setting.

Description:

• Guest Relations: Deliver world-class service to our discerning clients, addressing their needs with professionalism and warmth. Handle any guest complaints or concerns promptly and efficiently.
• Spa Management: Oversee daily operations, ensuring the spa maintains its luxurious ambience. Implement and maintain high standards of hygiene and presentation, ensuring all facilities are pristine and well-maintained.
• Staff Management: Recruit, train, and motivate a team of spa professionals. Conduct regular performance reviews, manage schedules, and ensure staff are up-to-date with the latest spa treatments and techniques.
• Product Knowledge: Stay informed about the latest luxury spa products and treatments. Recommend appropriate products to clients and ensure the spa is stocked with high-quality, in-demand items.
• Financial Management: Monitor and manage the spa’s financial performance. Prepare budgets, manage expenses, and ensure profitability. Regularly review pricing strategies to maximize revenue.
• Spa Software: Utilize spa management software to schedule appointments, manage client records, and track inventory. Ensure all staff are trained on the system and that it is used efficiently.

Requirements:

• Luxury and 5***** spa background
• 3 years spa management experience
• People skills
• Spa Software literate
• own vehicle, weekend work
• If no reply is received within 4 business days please consider your application unsuccessful

We Offer

Quarterly Incentive on earning potential

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.