Our client is Looking for a Lodge Manager for a Spectacular Luxury Lodge in Limpopo
Minimum of 5 years in a managerial post within a 5* bush establishment with excellent management skills.
Front office experience including reservations with good administrational skills.
Excellent guest relations and go above and beyond.
Excellent administrative skills
Understand HR with disciplinary requirements and be able to act accordingly.
Computer literate – knowledge of Semper would be most welcome.
Basic accounting skills.
Discipline, neat, and well presented.
Team player but fair.
Physically fit and able to attend to bush functions – sleepouts, bush dining.
A driver’s license is essential.
A keen eye for detail
Interest in food and wine knowledge – keep up with the trends and always aim to be one step ahead.
Understanding maintenance and being able to think out of the box should an issue arrive.
Contactable references with no blemishes – all references will be double-checked.
Hospitality hours are applicable.
Ensure that any agents or journalists visiting Lepogo Lodges are personally taken around the camp by you.
To set operational standards with the management team – there should be a clear understanding of the standards and expectations of guests and owners and reserve management.
To monitor the delivery of the service to guests.
To revise existing standards continually with new and better service ideas.
Motivate, energize, lead, and inspire all staff to always be implementing creative and ingenious ideas to enhance the guest experience.
To ensure that the employment contracts are in place to offer security to staff.
Ensure that the new staff is inducted into Lepogo Lodge’s vision, mission, values, and beliefs.
Ensure that a clear job description is attached to the employment contract to provide clear direction.
Annual staff evaluations.
Regular assessments to help guide staff – one on one and listen to what they have to say.
Employ a process to promote innovation and creativeness.
Leave schedules are thoughtfully planned and aligned to other departments to ensure that guest service is not compromised, and that staff actually take the leave due to them each year.
Ensure that staff is accountable for uniforms.
Ensure that prompt, fair, and timeous disciplinary measures are taken in the event of a problem with any staff member.
Ensure you spend sufficient time managing staff in the field.
To report to finance on operational information required for the month-end.
Specific operational information required by finance to be delivered to finance on set dates.
Throughout the course of the month, all happenings within the reserve are to be recorded and used for a monthly report (newsletter and social media) this is to be collected by each relevant department. E.g. climate, wildlife sightings, and BOH status report.
To be familiar with the systems involving the handling and reporting of incidents of whatever nature (Fire, safety, health, accident etc).
- Personal accident
- Domestic Violence
- Theft (guest and staff)
- General accident
- Damage to property
- Potential bad weather
- Stranded Guests
- Environmental Accident
- To record/ handle incidents in line with the above-mentioned systems.
- To ensure incidents are communicated to Kate at the earliest possible moment.
- To implement action to prevent similar incidents.
- Maintain hygiene standards in the lodge to recognized international levels.
- Ensuring that the camp emergency procedures/evacuations are in place and that all staff is aware of them.
- Ensure the fire safety and prevention standards are in place as per Kate and the Health and Safety protocols and that they are adhered to at the lodge.
- Ensure the health and safety standards are in place as per Kate and the GM and that they are adhered to at the lodge.
- To understand and respect the ordering system.
- To manage orders within the budgets, for each month and accumulated year-to-date.
Salary is negotiable (R18 000 – R22 000)
Work 21 days & 7 days off
Provident fund after 3 months probation
3 meals a day
To apply please email [email protected] or click on the apply for job button below.
If you have not received feedback within 4 working days please consider your application for this position unsuccessful, Have a look at more of our available jobs in the Hospitality and Catering industry