Hotel Manager – Luxury Hotel – Garden Route

Hotel Manager – Luxury Hotel – Garden Route

Hospitality is a demanding but rewarding lifestyle, so why not take a life-changing opportunity to still work passionately in your craft but take a step away from the City bustle by joining a progressive hospitality company leading their team in one of SA’s most beautiful and tranquil regions?

Education:
Grade 12 or equivalent
Accommodation Certificate/ Hotel School diploma is advantageous

Work experience:
Previous experience in the same or similar position in a 4/5 star hotel
Familiar with all duties and procedures in Front Office / Reservations Department and Hotel Operations
MS Office (Word, Excel and Email) is essential
Opera experience is essential

Other:
Reliable, responsible, and dependable to fulfill obligations
Attention to detail
Willingness to lead, take charge and offer direction
Ability to multitask
Show initiative by taking control of task
Excellent communication skills
Friendly and service orientated

Tasks (include but not limited to):
Ensure smooth operation of the reception area
Ensure guests are greeted, checked in and allocated rooms promptly and courteously
To ensure reservations are taken correctly and courteously
Ensure credit control procedures are strictly adhered to
To ensure guest accounts and O status is kept up to date
Ensure effective and speedy check out facilities
Ensure collection and delivery of luggage to rooms is done efficiently
To ensure that the hotel entrance is correctly managed
Ensure that rooms are serviced and maintained to the standards
Make sure all front of house areas are clean and tidy at all times
Ensure the housekeeping and laundry back of house is clean and free of clutter
Ensure the smooth operation of Housekeeping on a daily basis
Daily spot checks of suites and rooms to ensure VNL standards
Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
Reporting and follow up of all maintenance issues pending or outstanding
Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
Planning of the rooms winter maintenance program
Be familiar with the Health & Safety measure of the property
To ensure regular on-the-job training is training place in your departments
Ensure dress code of staff is up to standard
Holding regular performance appraisals with senior staff, identifying areas for development and training needs
Be readily available to deal with problems and complaints
To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
Ensure accurate and timeous submission of all reports and administrative work
Prepare and submit annual budgetary information and updates as required by Financial Manager
To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
Act as a Duty Manager when required
To attend all management meetings as required

To apply please email [email protected] or click on the apply for job button below.

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