Guest Relations Officer – Boutique Hotel – Sea Point

Guest Relations Officer – Boutique Hotel – Sea Point

An exciting opportunity for a friendly and professional receptionist to join a dynamic FO team with an innovative approach to the client experience.

PMS experience – MUST BE Samper Proficient or experience.

Description:

Welcome and greet guests, answer, and direct incoming calls.

Inform guests of hotel with all features & services including rates.

Answer phone to assist guests with their reservations and once done to send their confirmations.

Ensure proper room allocation register and check guests in

Confirm relevant guest information/verify guest’s payment method.

Issue room keys and direct guests to their rooms

Listen and respond to guest queries and requests both in-person and by phone.

Follow standard operation procedures for the hotel and your position.

Complete and maintain any incident reports, daily activity reports or other reports requested by management.

Process accurate payment of guest accounts

Inform housekeeping when rooms have been vacated and are ready for cleaning.

Monitor visitors to the hotel.

Implement rules and policies of the hotel.

Maintain a neat and orderly front desk and reception area.

Willing to work shifts as per weekly roster.

Requirements:

Experience of 1 year in hospitality

Must have access to transport or own vehicle.

Shift hours based on a weekly roster.

Ability to communicate in English.

Solid written & verbal communication skills

Completion in high school diploma

OTA knowledge

Team player

Confident to work on her/his own.

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.