Global Concierge – Luxury Travel Company – Cape Town

Global Concierge – Luxury Travel Company – Cape Town

Our client, a luxury travel company based in Cape Town is looking for a Global Concierge to work through their exclusive, personalised global access platform catering to both direct and indirect guests, along with travel partners, delivering a tailored, paid-for service for travellers journeying with our client throughout Africa. This comprehensive service encompasses pre-, during, and post-travel support, guaranteeing that guests and trade partners enjoy a distinctive and hassle-free travel experience. The in-country support service operates seamlessly seven days a week.

Location: Cape Town office

Salary: R12000 monthly, negotiable dependent on experience

Description:

Upholding the caring core values of our client

Calm and professional communication skills to service travel partners, direct and indirect guests

Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners, and colleagues where required

Proactive selling of our client’s Africa products and services, ensuring the best suitable safari

Meeting people and responding to a variety of situations with poise, patience, and discretion

Must have patience, tact, a cheerful disposition, and enthusiasm, as well as a willingness to serve

Strong knowledge of our client and the regions and territories it operates

An independent, curious, and “can-do-it” nature

ADDITIONAL DUTIES:

Attend and participate in continuing educational programs and training webinars

Support and assist other departments and offices during leave cycles

Requirements:

QUALIFICATION REQUIRED:

High School Qualification, 3-year University/College Qualification advantageous

4 years Tour Operator Experience as a Travel Consultant with a preference for individuals who have worked in a bed management environment or a concierge service

KNOWLEDGE REQUIRED:

In-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, our client’s Guest Information System – training provided)

Good destination knowledge of South Africa, Southern and East Africa preferable

Willingness and aptitude to learn

SKILLS REQUIRED:

Experience with multi-currency with an understanding of the principles of foreign currency

Working in an orderly manner

Must possess multitasking skills with constant interruptions

Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance

Customer Service and Relationship focused

Working under pressure

PERSONAL ATTRIBUTES:

Understanding of the constantly changing working environment

Diligent self-starter, with a high level of attention to detail

Results-focused, but willing to work with diverse personalities in a challenging environment

Generate and maintain a positive momentum and high levels of productivity

Maintain social, ethical, organizational, and professional norms

Keen willingness for ongoing personal development

Excellent communicator

Team player who works productively with a wide range of people, including operating from a remote location

To apply, please send your resume, a smiling profile photo and a cover letter outlining your relevant experience.

Please note only shortlisted candidates will be contacted for an interview. We thank everybody for their interest in this position.

Good luck!!

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.