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General Manager – Luxury Lodge – Botswana
Our client, a prestigious 5-star safari lodge located in a remote and breathtaking setting, is seeking an experienced and highly regarded General Manager. The ideal candidate will possess extensive experience in independently managing luxury properties, with a strong understanding of lodge operations, finance, and staff management. A passion for hospitality, sustainability, conservation, and community development is essential.
Description:
We are looking for a General Manager to lead our client’s prestigious 5-star lodge in a remote location. The role demands a dynamic individual with extensive experience in hospitality management, a deep understanding of lodge operations, and a commitment to sustainability and community engagement.
Key Responsibilities:
- Build and maintain relationships with staff, guests, governmental departments, community, and industry stakeholders.
- Work with foundations on community development initiatives.
- Drive business efficiencies through cost control, local produce sourcing, and maintaining high-quality standards.
- Develop and enhance HR structures, ensuring adherence and understanding.
- Innovate guest experiences across all touchpoints, including lodge, food, and game experiences.
- Engage with local culture and work styles, ensuring alignment with organizational expectations.
- Regularly assess and ensure the functionality and efficiency of all operational equipment and facilities.
- Analyze and improve the lodge’s sustainability efforts, including reducing the carbon footprint.
- Provide financial oversight, including budgeting and forecasting, adapting to changing business environments.
- Develop and implement training programs to uphold service standards.
- Introduce new concepts and creative ideas, staying abreast of service delivery trends.
- Ensure health and safety standards are met and maintained.
- Foster a superior workforce, including planning staffing levels, recruiting, and developing staff.
- Empower and mentor employees, fostering a collaborative and productive work environment.
- Maintain transparent communication and effective performance management.
Outputs:
- Effective management and elevation of service standards at the lodge.
- Budget creation and management, including CAPEX planning.
- Oversee daily lodge operations and back-of-house management.
- Develop and implement strategies for guest delight, staff welfare, health and safety, and training.
- Maintain human resources management, ensuring compliance with labor relations and leave policies.
- Collaborate with the executive chef to align menus with quality standards and budget constraints.
- Assess, plan, and manage repairs and maintenance of all buildings and equipment.
- Ensure lodge and service standards are met at all times.
- Host VIP guests, agents, and media groups.
Requirements:
Requirements:
- Minimum of 5 years experience as a Lodge Manager or General Manager in a 5-star property.
- Qualification in Hospitality Management.
- Excellent command of the English language.
- Strong leadership, interpersonal, and communication skills.
- Proven track record in managing human resources and financial oversight.
- Passion for sustainability and community development.
- High energy levels and the ability to work under pressure.
- Computer proficiency, particularly in Microsoft Excel and Access.
Knowledge & Skills Required:
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
- Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
- Lateral thinking ability.
- Initiative.
- Must be able to cope under pressure to meet guests’ needs.
- Good interpersonal skills and communication with staff and guests.
- Attention to detail.
- Diligence and self-motivation to meet deadlines.
- Willingness/ability to share information and teach and inspire others.
- Computer and financial skills.
- Knowledge and experience in business, supervision, and management.
- Knowledge of the functions, operation, and mission of the specific department.
- Better than average written and spoken communication skills.
- Outstanding interpersonal relationship building and employee coaching and development skills.
- Management experience in a team-oriented workplace preferred.
- Demonstrated ability to lead and develop a department and lodge staff members.
- Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
- Demonstrated ability to serve as a knowledgeable resource to the organization’s management team that provides leadership and direction.
- Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access.
- General knowledge of various employment laws and practices and employee relations.
- Evidence of the ability to practice a high level of confidentiality.
- Excellent organizational management skills.
- Education and Experience Required of the Manager.
- A minimum of three years of responsible leadership experiences in management or supervisory positions.
- Specialized training in managing human resources, preferred.
- Previous Work Experience Required:
- Experience in the service industry, especially in dealing with guests and staff.
- Previous experience in running a five-star operation as Lodge Manager or GM for a minimum of 5 years.
- Qualification in Hospitality Management a must.
Personal Characteristics:
- Good command of the English language.
- An outgoing, warm, friendly personality.
- Confident and comfortable around affluent people.
- Well-presented, honest, diligent, and self-motivated.
- Ability to work under pressure and meet deadlines.
- High energy levels.
- Good staff motivator skills.
- Passionate about creating memorable experiences for individuals.
- Good interpersonal skills.
- Sense of urgency.
- Passionate about guest delight.
- Attention to detail.
- Diligence and self-motivation to meet deadlines.
- Willingness and ability to share information, teach, and inspire others.
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