General Lodge Manager – 5* Desert Property – Namibia

General Lodge Manager – 5* Desert Property – Namibia

Our client, a renowned leader in luxury hospitality, is seeking a highly experienced and dynamic Lodge Manager to oversee the daily operations of a prestigious 5* desert property located in a remote desert area. This live-in position offers the opportunity to lead a team in delivering exceptional guest experiences while focusing on sustainability, conservation, and community development.

Description:

The Lodge Manager will be responsible for the overall management and operation of the lodge, ensuring it meets and exceeds the highest standards of service. This role involves a wide range of responsibilities, including staff management, guest relations, financial oversight, and sustainability initiatives. The ideal candidate will have extensive experience in running a luxury property, a deep passion for hospitality, and a commitment to environmental and community sustainability.

Key Responsibilities:

• Build and maintain strong relationships with staff, guests, local communities, governmental departments, and industry stakeholders.
• Oversee corporate social responsibility initiatives, focusing on community development and sustainability.
• Manage business efficiencies, including cost control, use of local produce, and maintaining product quality.
• Ensure adherence to HR policies and enhance the HR structure within the lodge.
• Continuously develop and improve the guest experience across all touchpoints, including lodging, dining, and activities.
• Regularly assess and ensure the functionality and efficiency of all operational equipment, vehicles, and buildings.
• Lead sustainability efforts, including reducing the lodge’s carbon footprint and managing resources effectively.
• Provide financial oversight, including budget forecasting and financial management, ensuring alignment with the changing business environment.
• Develop and implement training programs to maintain high service standards across all departments.
• Innovate and implement new concepts and ideas to enhance service delivery.
• Ensure health and safety standards are upheld throughout the lodge.
• Lead the recruitment, development, and management of lodge staff, fostering a cohesive and motivated team environment.
• Maintain transparent and effective communication within the lodge and with external stakeholders.
• Manage all operational, budgetary, and financial responsibilities to ensure the lodge operates efficiently and effectively.

Outputs:

• Ensure the lodge operates at the highest standards of service and guest satisfaction.
• Oversee budget creation, management, and CAPEX planning.
• Manage the day-to-day operations of the lodge, including meetings with department heads to plan daily activities.
• Develop and implement strategies for guest satisfaction, staff welfare, health and safety, and training.
• Manage all human resources functions, including labor relations, leave, and medical fund management.
• Collaborate with the Executive Chef to maintain high-quality dining experiences while managing food budgets.
• Ensure all buildings and equipment are properly maintained and repaired.
• Host VIP guests, agents, and media representatives, ensuring their needs are met with exceptional service.

Requirements:

• Energetic, proactive individual with a deep understanding of delivering world-class guest experiences.
• Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
• Ability to work under pressure and meet deadlines while maintaining attention to detail.
• Financial acumen, including budgeting and cost management.
• Excellent interpersonal skills and the ability to build strong relationships with guests, staff, and external stakeholders.
• A passion for sustainability, conservation, and community development.
• Strong computer skills, particularly in Microsoft Excel and Access.
• A minimum of three years of leadership experience in a similar role, with a preference for experience in remote or wilderness settings.
• Experience in the service industry, particularly in managing a five-star operation.
• Outgoing, warm, and confident personality, comfortable around affluent guests.
• High energy levels, self-motivated, and diligent with a strong sense of urgency.
• Excellent command of the English language.
• Friendly, approachable, and confident in interacting with guests.
• High standards of personal presentation, honesty, and integrity.
• Strong ability to motivate and lead staff.
• Passionate about creating memorable guest experiences.
• Attention to detail and the ability to work efficiently under pressure.
• A commitment to sustainability and the ability to inspire others in this area.

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.