Front Office Manager – Luxury All-Suite 4* Hotel – Umhlanga

Front Office Manager – Luxury All-Suite 4* Hotel – Umhlanga

We are currently seeking a skilled and enthusiastic individual to join our client’s team as the Front Office Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and play a key role in creating exceptional guest experiences.

As the Front Office Manager, you will oversee all aspects of the front desk operations and guest services department. Your exceptional leadership skills, attention to detail, and passion for providing outstanding customer service will be crucial in establishing the hotel as a premier destination in Umhlanga.

Responsibilities:

Lead and manage the front office team, including receptionists, concierge, and guest services staff
Ensure seamless check-in and check-out processes, providing a warm welcome and personalized service to guests
Develop and implement standard operating procedures to maintain high levels of efficiency and guest satisfaction
Train and motivate the front office team to deliver exceptional service and resolve guest issues promptly and effectively
Monitor and evaluate guest feedback, taking proactive measures to address any areas for improvement
Collaborate with other departments to ensure smooth coordination and effective communication
Manage room inventory, optimize occupancy levels, and implement revenue management strategies
Ensure compliance with all hotel policies, procedures, and industry regulations

Requirements:

Previous experience as a Front Office Manager or in a similar role within a luxury hotel or resort setting
Strong leadership abilities with the ability to inspire and motivate a team to achieve exceptional results
Excellent communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
Proven ability to handle guest complaints and resolve issues in a timely and satisfactory manner
Strong organizational and multitasking skills, with the ability to prioritize tasks effectively
Familiarity with hotel property management systems and reservation software
Sound knowledge of front office operations, including check-in/check-out procedures, room allocations, and billing processes
Ability to work under pressure and adapt to changing circumstances
Bachelor’s degree in Hospitality Management or a related field is preferred

This is an outstanding opportunity to join a luxury all-suite hotel in Umhlanga as part of the pre-opening team. If you are passionate about creating memorable guest experiences, possess exceptional leadership abilities, and thrive in a fast-paced environment, we would love to hear from you.

To apply, please submit your resume and a cover letter outlining your relevant experience and qualifications. We are looking to fill this position as soon as possible.

Please note that only shortlisted candidates will be contacted for interviews. We thank all applicants for their interest in this position.

To apply please email [email protected] or click on the apply for job button below.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion. Have a look at more of our available jobs in the Hospitality and Catering industry