Front Office Manager – Guest House – Johannesburg

Front Office Manager – Guest House – Johannesburg

A historical heritage accommodation is seeking a Front Office Manager to improve their customer satisfaction and customer loyalty on a daily basis

Responsibilities/Duties

Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
Handling customer complaints and special requests.
Scheduling staff shifts and managing other HR-related tasks.
Maintaining an orderly appearance throughout the reception area.
Monitoring stock and ordering office supplies, including stationery and information leaflets.
Preparing monthly management reports on customer feedback, bookings, and cancellations.
Managing the departmental budget.
Updating files and records.
Enforcing all cash-handling, checking, and credit procedures.

Requirements

High school diploma or an associate’s degree.
Client services or management experience.
Great interpersonal and communication skills.
Excellent problem-solving skills.
Basic accounting skills.
The ability to remain positive and focused in a fast-paced environment.
Good time management skills.
Great computer skills and the ability to learn new skills quickly.
A professional appearance

To apply please email [email protected] or click on the apply for job button below.

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