Front Desk Agent – 5* Luxury Hotel – Cape Town

Front Desk Agent – 5* Luxury Hotel – Cape Town

A prestigious 5* luxury hotel in Cape Town is seeking a personable and professional Front Desk Agent to join their team. The ideal candidate will have a passion for customer service and a keen eye for detail, as well as a desire to provide guests with exceptional experiences. This full-time role involves managing reservations, assisting with guest check-in and check-out processes, and addressing guest inquiries with a high level of professionalism.

Description:

As a Front Desk Agent, you will be the first point of contact for guests, playing a vital role in creating a welcoming and memorable experience. You will be responsible for checking guests in and out, managing reservations, handling guest inquiries, and providing information about the hotel’s services and local attractions. The role demands excellent communication skills, the ability to multitask effectively, and a strong customer service mindset.

Key Responsibilities:

• Provide a warm and professional welcome to all guests upon arrival.
• Efficiently manage the check-in and check-out process, ensuring accurate data entry and attention to detail.
• Handle reservations, modifications, and cancellations accurately using the Opera hotel management system.
• Address guest inquiries, requests, and complaints promptly and courteously, ensuring guest satisfaction at all times.
• Provide guests with information about the hotel’s amenities, services, and local attractions.
• Maintain a high level of professionalism and personal presentation in line with the hotel’s standards.
• Work closely with other departments to ensure a seamless guest experience.
• Prepare and process guest bills and payments accurately.
• Ensure the front desk is tidy, organized, and adequately stocked with necessary supplies.

Work Hours:
Standard Hospitality Shifts:

Morning Shift: 06:00 – 15:00

Afternoon Shift: 14:00 – 23:00

Salary:
R7,500 to R9,500 per month

Benefits:

• 50% contribution towards Discovery Medical Aid for self, spouse, and up to 3 children.
• Momentum Provident and Risk Fund – 6% company contribution.
• Subsidised undercover parking (R300 per month).
• Uniform provided.

Requirements:

Qualifications:

• Formal qualification in Hospitality is advantageous.
• Previous experience in the hospitality industry is essential.
• Working knowledge of the Opera hotel management system is preferred.
• International experience is an added advantage.

Person Specifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and leadership qualities.
• Ability to work effectively as part of a team.

Competencies:

• Strong multitasking and prioritization skills.
• Customer service-oriented with a positive attitude.
• High attention to detail and excellent organizational skills.
• Fast and accurate data entry capabilities.
• Good knowledge of hotel operations and standard procedures.
• Key Performance Indicators & Conduct Requirements:
• Maintain a high level of professionalism and personal grooming.
• Deliver a high standard of customer service, as reflected in feedback from guests and colleagues.
• Exhibit a proactive, ‘can-do’ attitude and a commitment to providing outstanding guest experiences.

To apply for this job, click here.

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