Food and Beverage Manager – 5 Star Hotel & Spa – Knysna, Western Cape

Food and Beverage Manager – 5 Star Hotel & Spa – Knysna, Western Cape

Our client, a luxury golf estate, is looking for a Food and Beverage Manager to maintain the restaurant’s revenue, profitability and quality goals; ensure efficient operation, and maintain high production, productivity, quality, and customer-service standards; manage the daily running of the F&B department; ensure that the Company’s concepts, manuals, SOPs and logs are always kept current and that it is implemented; and manage and organize daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers.

MINIMUM REQUIREMENTS:

Grade 12 or equivalent
Accommodation Certificate/Hotel School diploma is advantageous.
3-5 years’ previous experience in the same or similar position in a 4/5-star hotel
Familiar with all duties and procedures in the F&B Department
MS Office (Word, Excel and Email) is essential
Sound Opera experience

DUTIES AND RESPONSIBILITIES:

Operations:

Ensure service levels are maintained and sustained in the Restaurant and Front Office
Manage Dining room, catering and ensure that tables are always setup correctly
Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs
Coordinate daily Front of the House and Back of the House restaurant operations
Respond efficiently and accurately to customer complaints
Ensure compliance with sanitation and safety regulations
Control operational costs and identify measures to cut waste
Implement policies and protocols that will maintain future restaurant operations
Process payroll and maintain all relevant records
Ensure all employees are working within outlined operating standards

Management:

Organize and supervise shifts
Do Duty Manager Shifts where you would be representing the company as “the most senior person on property.”
Take ownership of budgets and cost control methods to minimize expenses
Sign off weekly and monthly stock takes
Gratuity control and allocation
Run all special events alongside events manager
Ensure that all SOPs and policies are adhered to on property.
Micros day and reports and account balancing
Responsible for all guests’ needs as requested.
Liaising with customers, employees, suppliers, licensing authorities and sales representatives

Human Resources:

Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file
Schedule staff hours and assign duties for staff by drawing up the weekly roster
Ensure that all staff works the minimum number of contractual hours per month
Establish standards for personal performance and customer service
Maintain dress code standards
Assist in conducting performance appraisals/HR Statuses
Progressive and constructive discipline in conjunction with HR
Maintain staff files

Finance:

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
Report on financial performance, inventory, and personnel
Ensure quality and concepts are implemented and maintained
Ensure stock control system is maintained
Daily beverage counts and variance reports to be signed off
Keep track of monthly and annual budgets to assist in making targets.
Signing off staff hours and payroll adjustments where necessary

Admin:

Producing management reports as required
Sign off monthly income statements
Be familiar with guests staying at the hotel and walk-in cliental
Maintain the F&B staff HR files and other HR related matters as below
Maintain the events store for the property

To apply please email [email protected] or click on the apply for job button below.

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