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Field Guide / FOH / Management Assistant – Luxury Game Farm – Western Cape
Our client a privately owned game reserve, situated in the picturesque Western Cape, is seeking a dedicated and experienced individual to join their team as a Field Guide, FOH (Front of House), and Management Assistant. As a privately owned game reserve, our client is committed to delivering unparalleled experiences to their guests, and they are looking for someone who shares their vision and values.
Description:
A. FOH Management / Guest Relations:
- Administrative and reservations functions
- Stock control
- Quality control and unit/room checks prior to guest arrivals
- Procurement
- Adherence to reserve rules and protocols
- Guest relations, reception, welcoming, and hosting guests
- Planning and executing all guest relations and unique experiences
- Catering for functions and normal bookings
- Record-keeping of all relevant documents
B. Labour:
- Monitoring of all staff
- Time sheet management
- Overtime management
- General administration
- Providing monthly reports
C. Hospitality / Guest Relations:
- Reception and welcoming of all guests
- Presentation and brief of the history and makeup of the game farm to guests
- Entertainment and attending to reasonable needs of guests
- Planning and executing guest relations and unique experiences
- Catering for functions and normal bookings
- Ensuring indemnities are signed by guests
- Record-keeping of all signed documents by guests
D. Lodge Management:
- Purchasing and distribution of cleaning materials
- Purchasing of equipment as per requests
- Catering if required
- Maintenance and upkeep of all properties
- Hosting of guests and ensuring their needs are met
- Garden maintenance and monitoring
Requirements:
- At least 3 years’ experience in a 5-star luxury lodge environment (Essential) with FOH experience, hosting, and guiding (Essential)
- Outgoing, energetic, and vibrant personality
- Excellent grasp of the English language and communication skills (Essential)
- Well-groomed with excellent interpersonal skills
- Good at building and maintaining relationships
- Contactable references
- Valid license and own vehicle (Essential)
- Excellent verbal communication and memorization skills
- Strong interpersonal and teamwork skills
- Ability to remain composed during stressful circumstances
- Willingness to perform additional duties to facilitate the reserve’s operations, as needed
- Availability to work evenings, weekends, and holidays
- Ability to work under pressure
To apply for this job, click here.
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