• Full Time
  • Sandton
  • 900000 - R1000000 (Monthly) USD / Year
  • This position has been filled
  • Salary: R900000 - R1000000 (Monthly)

  • Town/City: Johannesburg North / Sandton
  • State/Province: Gauteng

Website Hospitality Jobs Africa

Hospitality recruitment agency

Divisional General Manager – Hospitality Service & Support sector – Sandton

An urgent and high ranking role with a leading player in the Service & Hospitality sector, geared at leading and managing the profitability and growth of the Food Division for a geographic region, is available for that right hospitality professional

Responsible for service delivery and growth across all clients through the management of Sales and Operations and the acquisition of new business, growth and retention of current contracts related to Food services,


Portfolio / Regional Strategic Planning & Implementation

  • Contribute towards the development of the Divisional Strategy for Food in collaboration with the Managing Director.
  • Develop the Sales, Retention and Operational Business Plan to execute on the Divisional Strategy to maximise revenue growth opportunities within the portfolio.
  • Research and keep abreast of market and industry trends, both locally and globally, to develop the current client base and identify growth opportunities to integrate into the portfolio.
  • Manage portfolio risks through the identification of risks and development of risk mitigation plans for approval by the Managing Director.
  • Produce monthly and quarterly reports on the performance of the portfolio.
  • Participate in monthly business reviews to provide feedback / communication on business operations to the management team.

Food Services Management within a Region

  • Manage and support a diverse team of Regional Managers and Project Managers within the portfolio to ensure all operational requirements are met.
  • Drive operational excellence through implementation of business solutions.
  • Monitor business performance to increase profitability and sustainability.
  • Implement new business strategies and manage project roll outs.
  • Engage with Head of Sales and Sales Managers to achieve revenue growth targets within the portfolio.
  • Monitor adherence to contractual obligations with clients, within the portfolio as per Service Level Agreements, and ensure business reviews are carried out with clients.
  • Develop and implement a plan for the retention of existing contracts within the region.
  • Develop and implement a price increase plan for all contracts within the region.
  • Continuously identify efficiencies within the current cost base or operating model.
  • Oversee the planning of the in-unit labour force in relation to budget, in consultation with key internal stakeholders i.e. operations and shared services.
  • Monitor costs associated with labour.
  • Monitor food costs and ensure compliance with procurement policy and procedures.
  • Efficiently utilise all resources to create business intelligence and mitigate risk to maintain profitability within the portfolio.
  • Monitor compliance with all shared services specialisations e.g . Occupational Health and Safety.
  • Continually look for ways of improving client contracts.
  • Manage the P&Ls of all contracts to ensure profitability of the portfolio.
  • Manage working capital for the portfolio, in particular debtors and stock control.

Relationship Management

  • Partner with support functions to ensure Group policies are adhered to in day-to-day operations within the region. This includes policies relating to HR, HSE, Procurement, Finance, IT etc.
  • Manage integrated relationships between Operations and Sales to drive growth.
  • Chair monthly meetings with regional team.
  • Proactively engage with Key Clients to build long-term, profitable relationships within the portfolio.
  • Attend quarterly business reviews with clients to provide updates to clients and  receive feedback on operations,  to ensure strategies are aligned.
  • Engage with General Managers on the management of national accounts.
  • Engage with various service lines’ management teams to drive growth opportunities.

Budget Management

  • Prepare the annual budget for the portfolio/ geographical region in accordance with financial policy and procedures, and submit to the Managing Director for approval.
  • Prepare monthly forecasts for submission to the Managing Director.
  • Monitor expenditure against approved budget allocated for the region, providing variance analysis and monthly reporting.
  • Authorise expenses aligned to the approved budget, as per Delegation of Authority.
  • Monitor spending compliance as per internal financial policy or process.

Staff Management

  • Participate in the recruitment of direct subordinates in accordance with company policy and procedure, and in consultation with Human Resources.
  • Conduct performance reviews to measure performance against agreed objectives, identifying training needs.
  • Provide guidance, coaching, mentoring and advice to subordinates.
  • Contribute towards the development of the division’s Succession Plan, staff retention strategy and identification of a pool of potential leaders.
  • Manage the initiation and coordination processes for discipline and workplace conflict, in consultation with the MD and Human Resources.
  • Manage the administration of direct reports through the approval of leave and travel expenses.
  • Support the Managing Director with the implementation of change initiatives within the division to embed change within the business.
  • Monitor compliance to company policies and the required codes of conduct, ethics etc.


Relevant B Degree (NQF Level 7)
Post qualification/ short course in commerce e.g. IMM, Marketing, etc. Relevant Post Graduate qualification (NQF Level 8) would be advantageous
Driver’s License
8 to 10 years’ of management and leadership experience in the services industry

  • Sound knowledge of applicable labour law and industry specific legislation
  • Sound knowledge of project management principles
  • Sound knowledge of risk management and business management principles
  • Sound knowledge of financial principles
  • Sound knowledge of Health and Safety policies and processes
  • Sound knowledge of contract management


  • Conflict management
  • Independence
  • Negotiation
  • Risk management
  • Delegation
  • Problem Solving
  • Communication
  • Relationship management
  • Strategic planning
  • Leadership
  • Strategic thinker
  • Customer focused
  • Results driven
  • Ethical

Integrity / Honesty Critical thinker Persuasion

Required to travel nationally.

May be required to be available 24/7.

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.

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