Website hoteltraveljobs Hospitality Jobs Africa
Hospitality Recruitment Agency South Africa
We are looking for Dining Stewards for an international cruise ship brand!!!
Standard Role Summary:
Provide exemplary, attentive customer service to passengers during their dining experience, in the buffet including the main dining room in the evening, ensuring a smooth and efficient service is provided in order to achieve a high level of customer satisfaction.
Primary Responsibility of the Role:
Engage with the guests in a friendly and polite manner. Provide attentive customer service to allocated tables throughout the service period. Take orders correctly and deliver food and drinks quickly and accurately to the table. Keep the tables and restaurant clean and maintain the overall look of the buffet to the expected standards. Clear tables after service and ensure they are cleaned and re-laid in time for the next Guest service period.
Prepare own area ready for service and keep it clean and tidy at all times. Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly. Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.
Make sure all cutlery, cups and glasses are restocked and there is enough available throughout the service. Take dirty dishes and trays to the platehouse, keeping the restaurant / outlet clear of debris. Keep restaurant pantries clean, tidy and well stocked and provide assistance to waiters as required.
Collect and serve beverage and food orders.
Take Guest room service food orders over the phone. Set trays with condiments and the correct cutlery / crockery. Deliver and collect room service orders to / from Guest cabins in a timely manner. Process Guest billing correctly for the charge of drinks using the point of sale. Collect trays from the housekeeping pantries and return to the galley.
Keep service areas clean and tidy at all times and follow restaurant cleaning schedules. Use and maintain all equipment and inform the Head Waiter of any items including crockery and silver or fixtures and fittings that need repair / renewal.
Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policy and Procedure.
Support the Hotel department by undertaking allocated duties as and when required (e.g. embarkation duties, baggage handling, storing)
Summary of Requirements
Ability to work safely and efficiently within a fast paced restaurant environment Customer service experience essential
Level 2 Award in Food Safety or equivalent desirable
Basic computer skills desirable
Good command of written and spoken English
Certificates
Valid ENG1 medical certificate or equivalent for the duration of each voyage
Person Specification
Able to balance plates and trays and deliver these without incident to the tables
Passionate about delivering exceptional service to customers and continually looks to improve service
Self motivated and takes pride in work, strives to deliver a good service
Attentive to the restaurants needs, works to provide an anticipative service
Friendly and polite to Guests, able to engage in positive communications
Works effectively as part of a team to deliver an efficient service, showing trust, respect and fairness in their treatment of colleagues
Organised, structured and focused on the detail in their approach to work
High attention to detail, ensures the Guests are well catered for and the service runs smoothly
High degree of accuracy, takes orders correctly and clearly
Keeps up to date on the food and beverage served in all areas of the ship and helps Guest to choose appropriately
Displays good memory skills and is able to remember details
Calm under pressure, taking a logical approach to problem solving and involving and communicating to relevant stakeholders throughout
Adaptable and flexible in the face of change or unanticipated events
To apply please email [email protected] or click on the apply for job button below.
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