• Full Time
  • Limpopo, Hoedspruit
  • - R () USD / Year
  • Salary: R- R ()


  • Town/City: Hoedspruit
  • State/Province: Limpopo

Website Hospitality Jobs Africa

Hospitality recruitment agency

Camp Manager – Luxury Lodge – Hoedspruit

Our client, a prestigious 5-star safari lodge, is seeking an experienced and dedicated Camp Manager. The ideal candidate will have a passion for guest experiences, sustainability, and community engagement. This role requires a dynamic individual with strong managerial skills and the ability to uphold and enhance the lodge’s exceptional standards.

Description:

As a Camp Manager, you will be responsible for ensuring that every guest enjoys a memorable stay while maintaining high standards of service and hospitality. You will oversee daily operations, manage guest interactions, and foster a positive environment that aligns with our client’s values and culture.

Key Outputs:

  • Prepare welcome and departure notes for guests.
  • Manage guest check-ins, dietary requirements, and special requests.
  • Meet all guests, handle check-ins, check-outs, hosting, and site inspections.
  • Ensure daily execution of the guest experience plan.
  • Maintain brand standards across all areas of the guest experience.
  • Represent the brand in appearance and behavior.
  • Foster a culture aligned with the brand’s values and DNA.
  • Innovate new ideas to enhance the guest experience.
  • Plan and create guest delights both in the bush and at the lodge.
  • Oversee set-ups for breakfast, lunch, and dinner.
  • Ensure the main area is tidy and styled according to standards.
  • Host guests at mealtimes and ensure smooth service from the kitchen and butler team.
  • Work closely with butlers and Lodge Managers to maintain high service standards.
  • Assist with monthly stock takes and stock orders.
  • Handle general administrative tasks, including guest bills, daysheets, and gratuities.
  • Manage stock control and ensure correct issuance of stock.
  • Maintain open communication with all departments.
  • Assist the Assistant Lodge Manager with lodge operations when the Lodge Manager is on leave.
  • Check arrival rooms to ensure they meet standards before guest arrivals.
  • Assist with the Safari Shop when required.
  • Maintain a positive attitude and a willingness to learn and grow.
  • Be open to feedback and continuous improvement.

Requirements:

Requirements:

  • At least 2 years of relevant experience in a 5-star operation.
  • Managerial experience is key.
  • Knowledge of the company and surrounding communities.
  • Valid unendorsed SA driver’s licence.
  • Proficiency in MS Office; knowledge of PANstrat is beneficial.

Skills Required:

  • Excellent communication skills with guests and staff.
  • Lateral thinking and flexibility.
  • Initiative and proactive problem-solving abilities.
  • Professional, courteous, and hospitable demeanour.
  • Ability to cope under pressure and meet guests’ needs.
  • Strong leadership and organisational skills.
  • Integrity, proactive nature, and career ambition.
  • Good interpersonal skills and passion for guest delight.
  • Team player mentality.
  • Diligence and self-motivation to meet deadlines.
  • Willingness to share information, teach, and inspire others.
  • Wine and food experience is preferred.

Previous Work Experience Required:

  • Experience in the service industry, particularly in guest and staff interactions.
  • Experience in a 5-star establishment is advantageous.
  • Managerial experience.

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.

To apply for this job please visit jobs.recruit360.co.za.

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