Assistant General Manager – Luxury Lodge – Kenya

Assistant General Manager – Luxury Lodge – Masai Mara, Kenya

Our client, a luxury lodge operator, is looking for an Assistant General Manager to assist with managing two of their Lodges in the Masai Mara in Kenya. The succesful encumbent will assist in driving sustainability initiatives, driving community development projects, developing strategic relationships with governmental organisations, wildlife, organisations and communities, actively support the General Manager in strategizing for the company’s recognition programs and staff welfare, assist in creating annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible, implement skills development plan and be the operational link between General Manager, management teams and general staff.

ARE YOU READY TO MAKE A MOVE FROM LODGE MANAGER TO ASSISTANT GENERAL MANAGER?

KEY OUTPUTS:

Managerial

Assist the General Manager in the overall responsibility for the effective management on all levels at two camps
Take over full responsibility once General Manager is on leave
Assist to ensure the lodges and brand are taken to the next level of service standards and hedge the product and meet expectations on guest feedback
Assist in the overall responsibility for creating an environment of learning and development within the company’s values and accountability of individuals

Financial

Take responsibility in assisting the General Manager in creating and management of lodge budgets
Work closely with the Lodge accountant to achieve budgets
Responsible for operational strategizing and sourcing of standardised items and close assistance in operational orders and decision making
Assist in Capex structuring, planning and implementing
Project managing of Capex and financial projects where needed
Overall creative innovation for cost control and saving initiatives to stay within budget
Assist in implementing of cost controls in collaboration with the Lodge Accountant

Operational

Assist the General Manager in the overall Day to Day Management of all Heart of House and Front of House areas at two camps
Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting, guest and staff delight
Work closely with the Lodge Maintenance team to oversee and implement all maintenance projects and deliver the company’s maintenance standards
Direct responsibility to create new guest delights and ensure the team is performing within the company’s standards to deliver an extraordinary guest experience
Assist in creating an environment where special touches are continuously met and visible throughout the daily functioning of the lodge
Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with operations managers on guest & service details
Assist in working with Human Resources in the lodge, ensuring labour relations, leave and medical funds are managed correctly
Assist in working with the Executive Chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
Assist in working with the Head Ranger to make sure guiding standards are met
Assist in working with Management Teams of two camps to strategize outputs of all Heads of Department to ensure Company and service standards are maintained at all times
Overall responsibility for social media at two camps

Guests

Assist in hosting all agents, media and VIP groups
Host all guests coming through both camps
Assist reception in checking on forecasts, day sheets, reservations etc
Drive communication to Head Office, the Nairobi Office, agents, Marketing and Reservations teams Make sure standards are met for an extraordinary guest experience

PREVIOUS WORK EXPERIENCE REQUIRED:

Experience in the service industry especially in dealing with guests and staff
Previous management experience in an operation with more than 40 beds
At least 3 years management experience in East Africa

To apply please email [email protected] or click on the apply for job button below.

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