The ideal person/couple would be held in high regard within the tourism industry, they would have a lot of experience in running a 5 star property in a remote area independently, with a good general understanding of lodge operations, finance, and staff management. The couple or individuals should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development.
KNOWLEDGE & SKILLS REQUIRED:
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
Lateral thinking ability
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others.
Computer and financial skills.
Knowledge and experience in business, supervision, and management.
Knowledge of the functions, operation, and mission of the specific department.
Better than average written and spoken communication skills.
Outstanding interpersonal relationship building and employee coaching and development skills.
Management experience in a team-oriented workplace preferred.
Demonstrated ability to lead and develop a department and lodge staff members.
Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
Demonstrated ability to serve as a knowledgeable resource to the organization’s management team that provides leadership and direction.
Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access.
General knowledge of various employment laws and practices and employee relations.
Evidence of the ability to practice a high level of confidentiality.
Excellent organizational management skills.
Education and Experience Required of the Manager
A minimum of three years of responsible leadership experiences in management or supervisory positions.
Specialized training in managing human resources, preferred.