• Full Time
  • Cape Town
  • - Market Related USD / Year
  • Salary: R- Market Related


  • Town/City: Western Cape
  • State/Province: Cape Town
  • Postal Code: 2191

Website hoteltraveljobs Hospitality Jobs Africa

Hospitality Recruitment Agency South Africa

2x Communications Assistant, This is a customer-centric role in a dynamic & exciting environment. In addition to the duties mentioned below, you will work in unison with all other departments to curate the ultimate guest experience.

Duties
– Answering guest messages on Inbox

– Sending alterations through Airbnb App

– Sending guest check in info (where applicable)

– Contacting guests for their ETA for manual check in’s

– Answering guest calls (upcoming booking queries, arrival etc)

– Answering guest messages on Whatsapp

– Updating Booking platform listings

– Listing properties on various booking platforms from start to finish

– Following up with guests for keys (after check out)

– Following up with guests RE check out time (ie. guests who have not yet checked out at 10am)

– Creating targeted listings for the PM’s based on the tasks they have assigned you and fully integrating them into our software.

– Able to work shifts (latest ending at 9pm)

Requirements

– Have excellent communication skills

– Are effective in multi-tasking, proactive planning

– Have the ability to be a dynamic problem solver

– Must be willing to work longer hours

– Must be client and guest centric

To apply please email [email protected] or click on the apply for job button below.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry

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