Job Title: Human Resource Manager

Reports to: Proprietor, General Manager, Senior Management


Responsible for: All employees of the Property in liaison with HODs



To regularly review HR Service level agreement adapting this service in line with the needs of the business and our colleagues.
To create a climate where managers can freely consult with you.
To support Managers and HODs in the delivery of training as required
To coach and develop HOD’s to be self sufficient in the performance management of their teams.
Contribute to budget process
To contribute towards the training & development plan in line with the Hotel’s business plan, ensuring compliance with statutory training requirements.
Be the first point of contact for performance related issues for the hotel management team.
To oversee and assist with the appropriate use of the company disciplinary and grievance procedures to ensure a fair and consistent process. To assist with the company appeals procedure as required.
Ensure terms & conditions of employment are understood by all colleague and are observed throughout their employment.
Take responsibility for personal self-development.
To keep abreast of competitor activity that may have an impact on our business
Develop and maintain relationships with education establishment and external organisations
Facilitate the setting and achievement of the effective manpower plans for each department
To ensure pay reviews are in line with company guidelines
Ensure the HR Function operates efficiently and cost effectively
Provide advice to Line Managers on all aspects of manpower planning
Ensure the Hotel Brand and People standards are adhered to consistently.
Carry out exit interviews with HODs or Management


Carry out Training Needs Analysis based on Job Descriptions, Feedback, Management Feedback and Comment Card Feedback
Compile quarterly training plan
Publicize & promote training & development to all employees
Book training rooms when needed
Ensure training zone is utilized to maximum capacity and stocked with necessary resources
Deliver all in-house training
Drive attendance at all courses
Coordinate all training documentation: course objectives, training records etc.
Coordinate training budget based on the required percentage of annual payroll given by Financial Controller
Deliver orientation and coordinate all new starters


Assist in identifying appropriate courses for Managers and employees to attend
Responsible for all internships and work experience

Recruitment & Selection

Deal with incoming recruitment requisitions
Liaising with preferred supplier hospitality recruitment agencies
Assist with recruitment advertising
Update all on-line recruitment sources on a regular bases
Interview Candidates & complete appropriate documentation
Carry out reference checks when required
Issue written regrets to unsuccessful candidates
Issue offers of employment and contracts to successful Candidates
Coordinate start date to coincide with Orientation

Employment Relations

Coordinate all employee social events
Drive monthly departmental meetings
Manager staff lockers
Manage staff name badges
Manage staff uniform issue & return


Update HR Alerts & all other on-line recruitment advertising
Check and record clock cards on all employees. Record and assist in maintaining time management on our clock card system liaise with HODs
Assist in managing employee absenteeism and turnover
Monitor and record employee Holidays and Bank Holidays


To conduct bimonthly 1:1 meetings with the Management Team and HODs

Prepare end of month reports on absenteeism, turnover
Prepare holiday provisions report
Departmental meetings
Update employee telephone list

Half yearly

Coordinate and Record and maintain Appraisal Forms for all employees
To ensure you follow items and paperwork regarding the Quality Employer Programme


Prepare annual HR budget & Calendar of activities
Prepare annual training needs analysis and training plan

Employees Signature: Date

_____________________________ _________________

Signature on behalf of Company: Date

____________________________ _________________

Hospitality Jobs Africa