CONFERENCE & BANQUETING MANAGER JOB DESCRIPTION
Job Title: Conference & Banqueting Manager Job
To ensure the day-to-day operations are carried out in line with department and Hotel
standards providing quality service to our guests in accordance with statutory, health and
safety requirements.
Reports to: F&B Manager
Working Liaison: F&B; Sales, Marketing; General Manager
Key responsibilities:
Customer care:
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
- To achieve Hotel and Departmental goals in relation to mystery audits, customer comment index etc
- To assist guests at all times.
- To ensure all guest queries are handled promptly and efficiently
- To use initiative in relation to the speedy resolution of guests queries or problems
- To report on all guest feedback to your team, ensuring speedy corrective action
Standards:
- To carry out departmental standards in accordance with the SOP (standard operating procedure) Manual
- To ensure hotel standards are achieved at all times
- To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times
Training:
- To attend all statutory training
- To organise training sessions as per the departmental training plan
- To ensure the coaching and training of new staff.
Flexibility:
- To accept flexible work schedule necessary for uninterrupted service to Hotel guests.
- To provide support where necessary in other areas of the Hotel
- To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs
Health & Safety responsibilities:
- To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
- To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
- To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
- Hygiene
- Fire procedures
- Health and safety at work
- Security regulations
Communication:
- To maintain good liaisons and communications with the rest of the management team and all other departments
- To hold monthly departmental meetings
- To actively encourage suggestions or ideas for improvement from your team members
- To attend any other meeting as necessary
Sales and costs:
- To assist in positively promoting sales within the department and maximize every sales opportunity.
- To assist in controlling departmental costs within the standards set by the annual Budget
- To monitor the stock control measures implemented, in order to achieve budgeted profit margins
- To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures
- To pass on any referred/sales leads to the sales department, to assist in sales as required
- To be aware of Hotel promotions or special activities going on in the Hotel/area
People management:
- To appraise all staff regularly in accordance with agreed appraisal procedure
- To assist in the recruitment and selection of departmental staff in accordance with agreed Hotel procedure
- To ensure the agreed disciplinary and grievance procedures are adhered to at all times
- To ensure all employee counseling is documented and passed to HR
- To work with the management team to ensure good morale amongst the team at all times
- To ensure all problems are resolved immediately within the department
- To set realistic team targets
- To promote a culture where ideas are welcome and implemented by managers and staff. To promote, encourage and reward one idea per month from each employee
Other:
- To carry out any other reasonable tasks as requested by the senior management team
- To carry out duty management shifts when required
Departmental key tasks:
To ensure all hotel functions are carried out to the highest of standards
- To liaise with the Sales dept to ensure that the client relationship is maintained through to the operation of the event
- To liaise with any external service providers to ensure the smooth running of all hotel functions & events
- To have a good working knowledge of all hotel AV systems to ensure top quality service for our events clients
The above list is not exhaustive and may be added to in the future
I have received the above Job Description and have a clear understanding of my job responsibilities
Signature: _______________________________
Name: _______________________________
Date: _______________________________
