Accommodation Manager Job Description

JOB TITLE                     :           Accommodation Manager also known as Housekeeping Manager or Executive Housekeeper

DEPARTMENT               :         Housekeeping and Public Areas

PURPOSE OF JOB         :         To ensure that all bedrooms, corridors,House-Assistants Storage Rooms,Public areas, Toilets and Linen Room are serviced to the standards laid down in the Standards of Performance Manuel in order to ensure complete guest satisfaction at all times.

RESPONSIBLE TO         :         General Manager   

RESPONSIBLE FOR       :         Accommodation Supervisors, Accommodation Assistants, Linen porters, Front House Cleaners/ PA’s and laundry.

MAIN DUTIES                :

To collect radios, keys and daily room status report on commencing the am shift.

To organise and supervise staff in the cleaning of bedrooms, corridors, stairs, public areas, ladies toilets, staff changing rooms, linen room and storage rooms.

Report any maintenance faults and ensure that they are actioned.

Record any lost property in the relevant lost property book.  Lock the property away in designated safe area.

To ensure that guest dry cleaning is dealt with according to standards.

Liaise with Reception on room occupation for that night.

Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.

Check every room when completed ensuring that it has been serviced to agreed standards.

Record all rooms status

Report any complaints and/or compliments to Duty Manager. 

Report all accidents in accident report book

To attend the HOD’s daily meeting , as well as any other meeting(s) relevant to the Housekeeping department.

Report any suspicious behavior, damage, missing equipment and keys to Duty Manager.

Have a personal caring attitude towards guests and staff at all times.

Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.

Ensure all staff record their working hours and deduct the necessary time for lunch breaks.

To maintain staff moral and create a good working atmosphere.

Ensure good working relationships with other departments and Management.

Complete rosters and wages forecasts one week in advance saying in line with hotel budget.

Assist in the recruitment of staff.

Assist in the training and recording of training according to the Hotel and departmental training plan.

To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act.

To be fully conversant with and adhere to all rules and regulations of the Hotel with special regard to:

  • Hygiene
  • Fire Precautions
  • Health & Safety at work Act


(d)  House Rules

To ensure all operating expenses are kept to a minimum within reason and maintaining high standards.

Ensure all corridors are cleared and that fire doors and bedroom doors are closed or locked accordingly.

Ensure that the storage rooms and office is locked before leaving. Keys and deck phone to be handed in at Reception.

To adhere to all procedures laid down in the Standards of performance manual and to uphold the Group Policy at all times.

Manage and ensure that the laundry is covered according to business requirements.

To provide on the job training, development and motivation for all kitchen staff and porters

Maintain training records

Maintain Holiday Request Forms

Ensure all kitchen personnel sign in and out

Complete calculation of hours for accounts on a weekly basis

Work in conjunction with the HR department with regards to recruitment and retention of Kitchen personnel

OCCASIONAL DUTIES              :

To report all accidents.

To carry out any reasonable requests by Management.

To attend training sessions as necessary.

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